Bad customer service experience.
I started the phone calls to Customer Service (redirected from a Dublin number to the U.K.) on Wed 27th Dec, when I was told it would be going out that day.
On Thurs 28th I was told it had been sent the previous day.
On Fri 29th I phoned, trying to get confirmation of arrival so I wouldn’t be sitting around all day, and was told that it hadn’t been sent at all! I was on the 2nd list of people waiting for Acer laptops, and that it might go out the first week in Jan 07.
So that week I phoned Customer Service, and they said it went out on Thurs 4th Jan, and would be delivered on the Fri. The courier they used was City Link, and they gave me their number to contact directly. After phoning and e-mailing City Link on the Fri they couldn’t trace anything without a tracking number, which I contacted Laptops Direct for on Monday - Oh no, we didn’t use City Link, the courier was MF Logistics - For jaysus’ sake!
On Monday, I phoned MF Logistics customer service, they said it would be delivered that day - oddly enough it didn’t show up. On Tuesday I phoned again and they promised to get back after they’d got an update back from the courier in Cork - I heard nothing. On Wednesday, I phoned MF again and got the number of the courier in Cork. BC Transport in Little Island couldn’t have been nicer and said they’d phone back when they got the status on the parcel; which they did a couple of hours later, and I finally got the box at 3.30pm on Wed 10th January.
I’m knackered from doing the work that Laptops Direct and MF Logistics customer services departments should have been doing for me. All they wanted to do was give me the number of the next person in the chain, so I could chase them up - such crap service!
PS. It gets better, a day later I’ve realised they’ve sent me the wrong bag, I ordered an XL size for the 17″, but got a standard size. Now I’ve to go through the whole rigmarole of Returns etc, aarrggh.
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